Phone: (03) 5783 2000
Email: [email protected]
Electorate Office
1/87 Sydney Street Kilmore VIC 3764
Contact Details
We're Hiring!
I’m currently looking for a part-time or casual Electorate Officer to join my team based in my Kilmore office.
If you have experience in admin, customer service, account management or community engagement, I want to hear from you!
The role is flexible, but ideally, you will commit to 2-3 days a week.
To apply, email your resume and cover letter to [email protected],
If you have any questions or require further information, call the office on 5783 2000.
Position Description - Electorate Officer
Position Title: Electorate Officer
Employment Status: Ongoing, Part-Time or Casual
Classification: Grade 1, Renumeration $73,779 (pro-rata)
Reports to: Member of Parliament
Work Location: 1/87 Sydney Street Kilmore
About the Role:
Electorate Officers play an important role in providing services to the Victorian community. Your work will require a high degree of trust and integrity. Confidentiality is also a key requirement when interacting with constituents and visitors to the office or in the community.
Based in the Member for Northern Victoria’s Jaclyn Symes electorate office in Kilmore, you will interact daily with constituents, community organisations and other stakeholders.
Key responsibilities may include:
- General administration and office duties
- Constituent services
- Accounts management
This position is flexible, but the ideal person will commit to 2-3 days per week.
About you
Key attributes of responsiveness, effectiveness and accountability are precisely the values and behaviours the successful applicant will need.
Indicative Responsibilities:
General Administration
• Provide a range of office support duties.
• Resolve local operational service delivery problems within guidelines.
• Register incoming/outgoing correspondence.
• Draft responses to routine correspondence.
• Maintain information databases.
• Maintain and update equipment and systems, including records management and communication
systems.
• Collaborate and inform co-workers on office-based activities and works in progress.
• Ensure adequate supplies of office consumables are maintained.
• Identify opportunities and effectively implement improvements to work procedures, practices, and systems.
• Ensure office security protocols and work health and safety policies and procedures are adhered to.
• Report any workplace security or WHS incidents.
Constituent Service
• Provide an initial response to constituent queries and seek guidance to progress matters to resolution.
• Draft written responses to constituent correspondence.
KEY SELECTION CRITERIA:
1. Demonstrated initiative and ability, particularly to perform a broad range of office support duties, often to tight deadlines and with limited supervision, including entering invoices and monitoring accounts.
2. Good written and oral communication skills with a proven ability to provide sound advice to staff and constituents.
3. Sound computer skills with experience in MS suite of software and online communications.
4. Demonstrated commitment to provide the highest level of client service and maintain the strictest confidence on all issues.
5. Ability to work effectively in a team environment and respect the needs of others.
6. Ability to evaluate work procedures, practices, and systems and to implement change.
7. Demonstrated behaviours consistent with Electorate Officer values and Code of Conduct, including the ability to display high levels of responsiveness, integrity, impartiality, accountability, and respect in relationships with others and decision-making.
